Parent/Carers’ Questionnaire

If you have had some contact with the Devon Parent Partnership Service it would be very helpful to us if you could spare a few minutes to answer some questions. The information you provide will be treated confidentially following the data protection act. We will use the information (anonymously) to compile data reports and to improve the service we provide.

Required = *

Name: *
 Tel No:  
Email: *
Address:
    
1. How did you hear about the Parent Partnership Service (PPS)? (Tick all boxes that apply)
Leaflet
Website
Friend
School
Pre-school
Children’s Centre
Parent Support Group
School Nurse
Educational Psychologist
Social Services
Health Professional
County Special Education Team (CSET)
Joint Agency Team (JAT)
Other
 
2. Is your child on
School Action
School Action+
Statemented
Don’t know
 
3. For what reason did you contact us? (Tick all boxes that apply)
Admissions
Attendance
Appeal
Bullying issues
CAF support
Complaints
Disablility discrimination
Exclusion
Exclusion appeal
Funding advice
IEP meeting
Information
Mediation
Publications
School provision
Statutory assessment (see question 4)
Transition to primary school
Transition to secondary school
Transition to further education
Transition to adult services
Transport
Transport Appeal
 
4. If you received support for statutory assessment or the statementing process which aspects did you get help with? (Tick all boxes that apply)
Assessment request
Writing the Parental Contribution
Appealing a decision
Reviewing a proposed statement
Naming a school
Tribunal
Annual Review
 
5 What type of support did you receive from our service? (Tick all boxes that apply)
School visit
Meeting preparation support
Meeting attendance support
Telephone support
Email support
Help with forms
Providing information
Other
Was the support helpful?
Yes
No
 
6. What was the outcome of the support you received? I felt……..
More confident
Yes
No
More knowledgeable
Yes
No
More informed
Yes
No
No change
Yes
No
Less confident
Yes
No
Other
 
7. How easy was it to make contact with the service?
Very easy
Fairly easy
Not easy
 
8. How did you find your first contact with the service?
Polite
Yes
No
Friendly
Yes
No
Helpful
Yes
No
Understanding
Yes
No
Knowledgeable
Yes
No
 
9. Which DPPS leaflets have you used?
DPP2 Early Years and Special Educational Needs
DPP3 School Action and School Action Plus
DPP4 Statutory Assessments and Statements of Special Educational Needs
DPP5 Your written contribution to the Statutory Assessment
DPP6 The Annual Review
DPP7 Transferring from primary to secondary school
DPP8 What if we can’t agree?
DPP9 What does it mean? A glossary of terms
DPP10 Resources for pupils children with Special Educational Needs in mainstream schools
DPP11 A guide to Devon Parent Partnership
DPP12 Independent Parental Supporters
DPP13 Transition to adult services
 
10. Would you recommend our service to other parents?
Yes
No
 
11. Were you satisfied with the service you received?
Yes
No
 
12. Do you feel that the service you received was ……
Impartial (unbiased)
Independent
Confidential 
Comments
 

13. How do you think we could improve our service?
     
Can we quote you?
Some parents have told us they were not sure about getting in contact with our service in the first place and have suggested we add some quotes or comments from parents on our publicity.
Yes
No
   

What would you want to say to other parents about the Service?
 
Would you like a response to your feedback?
Yes
No